Nei precedenti video abbiamo analizzato le metodologie principali di Ascolto del Cliente e approfondito le tre tipologie di Net Promoter Scores (NPS competitivo, NPS Relazionale e NPS Esperienziale).
In questa ultima parte di intervista Sergio Rossini trarrà le conclusioni sul Net Promoter System.
In esclusiva per l’Italia
Tradotto in italiano da Sergio Rossini CX Director di Sagres
Per sfidare lo status quo, suggerisco un’alternativa fuori dagli schemi ma superiore alla customer-centricity in un contesto strategico: portando vantaggi al cliente, raggiungendo i risultati di business e contribuendo alla costruzione di brand straordinari, senza dover impiegare risorse extra.
Sampson Lee
Sede legale
Via Montenapoleone 8, 20121 - Milano
Sedi operative
Via Vittor Pisani 5, 20124 - Milano
Piazza San Pietro 1, 81055 - Santa Maria Capua Vetere
Via Fiume Giallo 3, 00144 - Roma
Filiale commerciale
1A The Cranford Centre Montrose, Dublin 4 Ireland D04 X6H0
Filiali
Matera | Potenza
Sede legale
Via Montenapoleone 8, 20121 - Milano
Sedi operative
Via Vittor Pisani 5, 20124 - Milano
Piazza San Pietro 1, 81055 - Santa Maria Capua Vetere
Via Fiume Giallo 3, 00144 - Roma
Filiale commerciale
1A The Cranford Centre Montrose, Dublin 4 Ireland D04 X6H0
Filiali
Matera | Potenza
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