Sagres

We co-create solutions

Our team boasts a wide range of skills and experiences, which allow us to face any challenge with determination. From Credit Management to Customer Experience and Customer Care, we are able to offer you innovative and personalized solutions to meet your needs.

Thanks to the partnership with Sagres, your company can grow and consolidate its presence locally and internationally.

Companies are created first and foremost by people.

Our goal is to build long-term relationships based on trust with our partners and their end customers.

Giacomo De Felice

CEO

Meet Giacomo

People make the difference. Behind every goal achieved there is a team of passionate and determined people. Our organizational chart is not only a representation of our organizational structure, but above all a way to introduce the people who work every day with commitment and dedication to offer you Credit Recovery, Customer Experience, and Customer Care services.

About us. A group of professionals from different disciplines, united by a passion for the credit management sector. Each of us brings with us a wealth of experience and specific skills, which allows us to tackle every challenge with seriousness and determination.

What motivates us. Our mission is to build long-term relationships based on trust. We believe in listening to our customers and in our ability to work with our partners to co-create tailor-made solutions that are sustainable over time. For us, the workplace is a stimulating and collaborative environment, where each individual is valued for their skills.

The values we believe in

Manage credit without losing a single customer

Empathetic listening

We believe in actively listening to customers as an innovative approach to credit management that focuses on maintaining relationships.

By investing in actively listening to customers, we not only strengthen our relationship with them, but also gain a deeper understanding of the market and their needs, allowing us to anticipate their requirements and offer an increasingly efficient service.

Co-creation

We believe in our ability to co-create tailor-made, sustainable solutions together with our partners.

Every partner is unique, as are their challenges. That’s why we are committed to co-creating customized solutions tailored to each partner’s specific needs. Our ability to adapt our services is what sets us apart.

Relationship protection

We nurture relationships with our partners and their end customers with the aim of creating profitable collaborations.

Our partnership goes beyond simply exchanging services. We offer comprehensive support to our partners, helping them improve their performance and strengthen their market position.

Services we offer to help your business grow

The services we offer can be tailored to the specific needs of each client. Our personalized approach and focus on shared goals make Sagres an ideal partner for those seeking customized solutions.

Credit Management

Manage your receivables with complete peace of mind and no fixed costs thanks to the innovative Sagres Method.

Learn more

Customer Experience

Thanks to advanced technologies, we constantly measure your customers’ satisfaction to ensure an ever-improving customer experience.

Learn more

Customer Care

We take care of every customer’s needs, paying attention to their requests and acting in a multi-channel approach.

Learn more

Additional services

Discover our range of complementary services that supplement and complete our basic services.

Learn more

Our figures in Credit Management

In just over 10 years of history, Sagres has already achieved important milestones: since 2012, we have been growing together with our partners, always putting the needs of our customers first.

Sagres’ Awards in Debt Collection

Over the years, we have been recognized by important organizations as leaders in the credit management sector. We are delighted to have been considered a benchmark in the industry, which is why we are keen to share the awards we have received. Each certificate and recognition is confirmation of our commitment and the passion we put into everything we do.