Case
History

Case
History


NPS

Net Promoter System: from analysis to action in a multinational

All organised businesses interview their customers and all claim to be Customer Centric, but the real challenge is how to pass from data analysis to action capable of improving the Customer Experience (CX) of not one, but thousands of customers. This case study describes how a multinational opera…
strawberries cadonga

Strawberries, emotions and artificial intelligence

Planasa is a leading international group of companies in the development of new varieties of berry, satisfying demand in various markets. The group has four R&D centres located in different geographical areas. With ownership of more than 1,500 hectares of land around the globe, chosen for so…
cellars

Credit management as new tool for business expansion

Cantine Paololeo srl, a fifth generation family business, has produced wines since the early 1900s at Masseria Monticello, in the heart of the Negroamaro Park. Production has increased by 40% over the past three years, from 3 million bottles to about 4.2 million. The vineyards have a total area o…

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