business data

The customer experience, knowing how to interpret business data

“We don’t know our customers…well enough.” We first heard this phrase in 2012 from the then CEO of Schindler, one of our main customer companies….

Understanding customer experience by using telephone surveys

Why Phone surveys win over online in B2B Web surveys are everywhere and seem to the absolute winner in customer experience world, but this is true …

If customer is king, is it possible to obtain business success without delivering great customer service?

Sergio Rossini
If you believe that business success is CX success the answer is yes. It is a common opinion that companies which deliver poor service, failed good…



Paula Crespo tells us about her experience with Sagres

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Paula Crespo, marketing and communication manager of Planasa, tells us about his experience with …

Danilo Calabrò tells us about his experience with Sagres

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