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#Customer Care

Alperia is the largest energy service provider in South Tyrol and the third largest producer of renewable energy in Italy. It’s one of the most important companies in the green energy sector nationwide. The energy provider operates as an integrated multi-utility and is the head of an expanding group that covers the entire energy services sector. Its activities range from the production and sale of energy from renewable sources to the manage…

Contact Center

Contact centre or call centre?

  Contact centres and call centres both provide customer services and the terms are often used interchangeably. That said, the principal difference between the two is that call centres only handle inbound or outbound calls, while contact centres provide multi-channel customer support via,…

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