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#Customer Centric

Net Promoter System: dall’analisi all’azione in una multinazionale

#Big Data, #Churn Rate, #Customer Centric, #Customer Experience, #CX, #Intelligenza Artificiale, #Natural Language Processing

Tutte le aziende strutturate intervistano i clienti, tutte si dicono Customer Centric, ma il vero problema è come passare dalla fase di analisi dei dati, all’azione capace di migliorare la Customer Experience (CX) del cliente, anzi, di migliaia di clienti. Questo case study racconta come una multinazionale operante nel mondo dei servizi ed in particolare nella manutenzione degli impianti, sia riuscita a trasformare 140.000 interviste ai propr…

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Matera | Potenza

Sede legale
Via Montenapoleone 8, 20121 - Milano

Sedi operative
Via Vittor Pisani 5, 20124 - Milano

Piazza San Pietro 1, 81055 - Santa Maria Capua Vetere

Via Fiume Giallo 3, 00144 - Roma

Filiali
Matera | Potenza

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