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Help Desk Technician – PBX systems

Sagres, a leader in business consultancy and the management of trade debtors, financing/bank loans and CC services, seeks a HELP DESK TECHNICIAN – PBX SYSTEMS to strengthen its workforce and manage the applications used by telephone switchboards. The recruit will work in a very young, highly results-oriented environment focused on continuous improvement. Essential requirements:

  • Administration of PBX systems. At least 2/3 years of experience with Asterisk. Optionally, knowledge of FreePBX and/or Issabel would be useful;
  • In-depth knowledge of Linux (Debian/Ubuntu and Centos/RedHat, LAMP stack, firewalls);

The ideal candidate will also have the following hard skills:

  • Work on LINUX / WINDOWS platforms;
  • Installation, configuration and operational administration of SW and HW;
  • Management of CRM call centre systems;
  • Management of voice/data systems;
  • Web design (PHP-Mysql-Jquery);
  • Help desk and IT maintenance activities.

The ideal candidate sought by us also possesses the following soft skills and knowledge:

  • At least 2/3 years of experience in the sector;
  • Good teamwork skills;
  • Good stress management abilities;
  • Problem-solving ability and spirit of initiative;
  • Graduate preferred (three-year degree or longer, Computer Studies / Computer Engineer);
  • DBA skills using MS SQL Server;
  • Knowledge of Shell scripting, PHP, Mysql and Javascript;
  • Knowledge of IT infrastructure (servers, networking and VoIP);
  • Call centre experience (ACD, IVR, CTI System etc).

Permanent position with remuneration linked to the technical skills demonstrated by the candidate at the interview stage. We are looking for candidates of both genders. Interested persons are invited to read our information on the processing of personal data pursuant to the applicable legislation and, in particular, art. 13 of Regulation (EU) 2016/679 (GDPR).



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